Store Information
This website is owned and operated by UPON A DOOR DECOR LLC
Company Name: UPON A DOOR DECOR LLC
Address: 3005 FOLKLORE DR, VALRICO, FL 33596, United States
Tax ID: 92-0284543
Phone: +1 2282972870
E-mail: info@uponadoordecor.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Contact us via email – we will respond within 24 business hours.
1. Scope of the Cancellation Policy
This cancellation policy applies to all furniture and home items purchased through the UPON A DOOR DECOR LLC online store in the United States. It covers orders for tables, beds, cabinets, and related accessories.
2. Legal Basis
Customers have the right to cancel an order within 14 days of receiving the product, in accordance with U.S. consumer protection guidelines.
3. Cancellation Request Period
Customers may submit a cancellation request within 14 days of receiving the product. Requests after this period may not be eligible for cancellation without reason.
4. Conditions for Cancellation Request
(1). Cancellation Before Shipment
Customers may request to cancel their order before the order has been shipped.
If the cancellation request is received and approved before shipment, Partyperfectioneventsdecorllc will cancel the order and issue a full refund to the original payment method within 2 business days.
No return process is required for orders successfully canceled before shipment.
(2). Cancellation After Shipment
Once an order has been shipped, it cannot be canceled directly while in transit.
If customers wish to cancel an order after shipment, they must:
Receive the product first;
Contact Partyperfectioneventsdecorllc customer service within 14 days after delivery;
Return the product according to the return instructions provided by customer service.
Refunds will be processed after the returned product is received and inspected.
The product must be returned in new condition, free from damage or stains. All accessories, manuals, and packaging must be complete and intact.
5. Applicable Products
This policy covers all types of products, including furniture and related accessories, except products damaged due to improper use by the customer.
6. Cancellation Request Process
Customers must contact UPON A DOOR DECOR LLC customer service by email (info@uponadoordecor.com), provide the order number, specify the intent to cancel, and include product photos to verify the condition.
7. Confirmation by Customer Service
After receiving the request, UPON A DOOR DECOR LLC will confirm within 24 business hours whether the product meets the cancellation conditions and provide instructions for return and the return address.
8. Return Address
Products approved for cancellation should be sent to:
3005 FOLKLORE DR, VALRICO, FL 33596, United States
Ensure packaging is intact to prevent damage during shipping.
9. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by UPON A DOOR DECOR LLC and prepaid shipping labels will be provided. Customers will not incur additional fees.
10. Packaging Requirements
Products must be returned in original packaging or equivalent packaging to prevent damage during transit.
11. Refund Processing
After receipt and verification of returned products, UPON A DOOR DECOR LLC will issue a refund within 2 business days using the original payment method.
12. Refund Amount
Refunds include the amount paid for the product, including applicable taxes. Shipping costs for the cancellation are covered by UPON A DOOR DECOR LLC and prepaid shipping labels will be provided.
13. Cancellation Notification
After submitting a request, customers will receive a confirmation email with the request number, return address, and instructions.
14. Special Cases
For customized or made-to-order furniture, the 14-day cancellation policy does not apply unless the product is defective. In such cases, customers must contact customer service for confirmation.
15. Customer Support
For questions regarding the cancellation policy, customers can contact UPON A DOOR DECOR LLC customer service at info@uponadoordecor.com. We will respond within 24 business hours to provide assistance.